![]() ![]() ![]() ![]() Believe it or not, American District Telegraph (ADT) was founded in 1874 when Edward Callahan created a “call-box” for faster assistance in response to night-time burglaries. While we work hard to provide accurate and up to date information that we think you will find relevant, Forbes Home does not and cannot guarantee that any information provided is complete and makes no representations or warranties in connection thereto, nor to the accuracy or applicability thereof. The compensation we receive from advertisers does not influence the recommendations or advice our editorial team provides in our articles or otherwise impact any of the editorial content on Forbes Home. Second, we also include links to advertisers’ offers in some of our articles these “affiliate links” may generate income for our site when you click on them. This site does not include all companies or products available within the market. The compensation we receive for those placements affects how and where advertisers’ offers appear on the site. First, we provide paid placements to advertisers to present their offers. This compensation comes from two main sources. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Home site. Ultimately if you know where your telephone cabling meets (should be a central location), and ideally at that point going towards the ONT, reaching your alarm panel and finally, the ONT, you can figure out who the correct party is to blame.The Forbes Home editorial team is independent and objective. If ADT/Brinks did not install the panel correctly and instead tied it into your home's wiring without the home's wiring going through it to seize the line in the event of an emergency or report, this is something they need to fix, not Verizon. If the tech didn't take the feed coming from your previous service, probably from the copper NID and attach it to the ONT, he either ran a new line and did not connect it to your line, which case this is a Verizon error, or, if he re-used the same line you're hitting point #1. If the technician was told, acknowledged the alarm and simply forgot about the alarm, that's human error. If the tech intentionally did not locate your alarm's panel and instead decided to bypass the alarm, that would be an installer part. If the tech did not correctly locate the key wire going to the alarm panel and there is a mess of cabling everywhere making tracing pretty tough, this is a cable mangement problem and techincally Verizon did the job to the best of their ability to ensure your home was connected. This is an equipment design issue with Brinks, not a Verizon problem. If the tech was informed of the alarm system AND ADP/Brinks configued their system in a tie-in setup to have all of the home's wiring connected to the alarm panel and then the alarm panel connects to the Verizon network for a seize case, this could be a compatibility issue with FiOS DV (which is carrier grade VoIP) which does not play well with some systems. Keep in mind this is an issue between who did the install correctly and if the gear is compatible. ![]()
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